All assessments provided by Helfie's Ai's are suspected (tentative) indications of a possible condition, not an actual diagnosis in the medical sense. Under no circumstances are these a substitute for personal consultation, diagnosis or treatment by a doctor.
Helfie apps may not be used to make decisions in situations that are considered life-threatening.
WHAT IS PERSONAL INFORMATION?
Personal Information is any information about, or relating to an individual who can be reasonably identified from individual or collective pieces of information.
You may choose to provide us with your Personal Information, including your first name, last name, mobile number, birth sex, age/DOB, email address, and depending on the application, you may also choose to provide us with your height, weight, video of your face, pictures of any skin lesions on your body, your cough recordings (audio), answers to medical history questions and answers to sexual history questions.
HOW AND WHY DO WE COLLECT PERSONAL INFORMATION?
Using the Helfie Applications:
If you choose to use any of our Helfie Applications you will be asked to provide Personal Information, including health information. You will be asked for your first name, last name (optional) or a pseudonym if you prefer, mobile number, birth sex, age/DOB, email address, and depending on the application, the Helfie Application may request your height, weight, video of your face, pictures of any skin lesions on your body, your cough recordings (audio), answers to medical history questions and answers to sexual history questions.
We collect this information so that you can use our Helfie Applications and the Helfie Application use this information to provide you with information about suspected indications of a possible condition.
We might recommend that you speak to a medical professional and we will let you know the circumstances whereby we can recommend a Helfie medical professional to assist you further.
Your health information is retained by us in accordance with health records legislation, which provides specific requirements about the storage of health information. We are not permitted to delete health information about an adult user, even if the information is or is claimed to be inaccurate, unless it has been more than 7 years since the last occasion on which we collected health information from you. If you have consented to the health information of your child being collected, we have to retain their information until after the child reaches the age of 25 years old. We will comply with our statutory obligations on an ongoing basis, and should the need arise, we will notify you of any changes to our legal obligations via email to the address that you have provided to us.
Newsletters and/or Marketing Communications:
If you choose to subscribe to our newsletters and marketing communications, we will collect your name and email address. We will use this information to send you newsletters and marketing communications that you have subscribed to which may be tailored to your needs based on the information you tell us. If you no longer wish to receive these communications, you can elect to unsubscribe via the newsletter or marketing communication itself or contact us directly to have your information removed from our distribution list.
As the contact for the organisation you work for:
If you register yourself as the contact for your organisation to obtain further information about our products and services, we will collect your name, email address and phone number, and any further information that you choose to provide via the open text box on our website. We will use these details to contact you to provide the information that you have requested.
We may collect further information specific to providing the products and services, such as your organisation’s physical address, and other details as required to comply with our obligations under a contract or licence agreement with your organisation. Where you remain the nominated contact for your organisation we may communicate with you about your organisation’s use of our products and services, to manage payments, and to inform your organisation when there are updates or new products and services available.
Prospective employment and internships:
If you apply for employment or an internship with Helfie we will collect your name, preferred contact information and information about your employment and education history, including educational qualifications, previous employers or experiences, and will request that you provide the contact information of consenting relevant referees.
We will require you to provide us with, or consent to us obtaining, a current Police Check, and you may be required to satisfy other pre-employment security and screening checks, including undertaking skills or aptitude testing to assess your suitability to work at Helfie.
The Personal Information that you provide about yourself, or third parties (i.e., referees) during the recruitment process, is used solely for the purposes of assessing your eligibility to work with us in relation to the specific employment or internship opportunity.
If you provide contracting services for us, we will collect your first and last name, relevant company identifiers, and contact details including email, phone number and address of your business. This information is used in the usual course of business to manage our agreements, pay invoices, and to fulfill our statutory obligations.
Collection from third parties:
Unless you expressly consent to us retaining the Personal Information supplied to us by a third party for a secondary purpose that we have disclosed to you, we will delete or destroy any information collected by us when the purpose for which we have collected it no longer applies.
We may collect and retain your Personal Information for legitimate business purposes, including to:
comply with a legal process or obligation;
respond to claims of alleged violations of the rights of a third party;
respond to your requests for assistance with our products and services; and/or;
protect the rights, property or personal safety of Helfie, its agents and affiliates, its customers and/or the public. This includes exchanging information with other companies and organisations for fraud protection, and spam/malware prevention, and similar purposes.
We will only collect, use and store health information in compliance with statutory obligations for health data specifically.
REASONS WE MAY DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS:
Your Personal Information and health information that you provide us may be transferred to trusted service providers in India. We may transfer the following information to them: your age, gender, email, password, the medical history information that you provide us, the information about symptoms that you provide us, and the recordings of your coughs.
OTHER CIRCUMSTANCES WHERE WE MAY DISCLOSE YOUR PERSONAL INFORMATION:
Other circumstances in which we may disclose or transfer your Personal Information are:
where you have provided your express consent; or
in the usual course of business, to our related Helfie companies to provide our products and services to you, and we transfer de-identified data to improve and develop our products, services and customer experience;
to selected third party service providers who perform services on our behalf, such as online payment services, provided that those third parties comply with our privacy and data security requirements; or
where we are required, authorised or permitted to do so by the laws in the applicable jurisdiction.
Under no circumstances will we disclose your information to third parties for the purposes of direct marketing.
Third Party Links and Features
HOW DO WE STORE AND HOLD PERSONAL INFORMATION?
We store, process and hold Personal Information collected digitally by us in Amazon AWS and Google GCP computer systems and databases located at their severs in Australia.
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction, or loss, or unauthorised disclosure or access to such information. We monitor and regularly review our practices against our own policies and against industry best practices.
Whilst we take appropriate technical and organisational measures to safeguard your Personal Information, no transmission over the Internet can ever be guaranteed to be secure.
We will delete, destroy or de-identify Personal Information as required by law.
You have a right to contact us for more information about the safeguards we have put in place to ensure the adequate protection of your Personal Information when this is transferred as mentioned above.
Helfie operates on a global basis and has subsidiary companies that you may engage with. As detailed above, we may share, transfer or subcontract the processing of your information with our partners and within the Helfie corporate group (or vice versa) or to service providers in countries other than your country of residence in accordance with applicable law. Such third parties may be engaged in, among other things, the provision of our products and services to you, the processing of transactions and/or the provision of support services. In providing us with your information, you acknowledge and agree to any such transfer, storage or use.
We share Personal Information with our partners overseas in order to provide you with Helfie Services.
Please read ‘REASONS WE MAY DISCLOSE YOUR PERSONAL INFORMATION OVERSEAS’ above.
CHANGES TO THIS POLICY:
Your Right to Access, Correction and Deletion of Your Personal Information:
We take all reasonable steps to ensure that the Personal Information that we collect and hold about you remains relevant, accurate, up to date and secure. You are entitled to access the information that we hold about you and to contact us to request that we provide you with a copy of, correct, delete, transfer, restrict the use of any Personal Information that we hold about you, in accordance with law. We may request you provide us with information necessary to confirm your identity before responding to your request.
If you request a copy of any of your Personal Information. We will provide it to you in a structured, commonly used and machine-readable format. You may also request that your Personal Information be transferred to another business without any objection from us unless there is a legal restriction on our doing so.
There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
QUESTIONS, COMPLAINTS OR CONCERNS:
how we have handled a privacy issue;
further information about how or when we disclose or transfer Personal Information; or
a request for access to, correction or deletion of your Personal Information;
You can contact our Privacy Officer by emailing us at email@example.com.
We will make reasonable efforts to investigate and resolve your questions, complaints or concerns quickly and in compliance with applicable privacy and data protection laws.
Where we are unable to satisfactorily resolve your questions, complaints or concerns, you are entitled to contact the appropriate privacy or data protection authority in your jurisdiction at any time.